If you’re a long term Paper Napkin Wisdom listener, you may remember Christina Harbridge’s last visit EPISODE 47, when we had a lively discussion about shifting focus towards things that are enjoyable.
Being a good manager and effective leader is not just about making decisions on your own, but about understanding how much decision-making depends on the customer’s behavior.
A client is calling and they want a discount because something went wrong.
An employee is missing on targets and results are slipping, they need to be realigned.
This is the time of year when so many of us start to take stock of the year that passed and the one that’s coming. It’s that time that we start to think about what could be for the year ahead.
There have been studies done that show that most people only accomplish a small fraction of their goals from year to year. Yet there are others that do much much more.
So often we look at the bottom line and continuously set better goals and watch for the outcomes that we want to see. Whether it’s improving the bottom line, better customer service, client retention or other outcome based metric – we want to improve them.
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